Privacy Policy for House of Alwar
Introduction
[House of Alwar] We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://houseofalwar.in/ (the “Website”), and when you purchase products from us.
By using our Website, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to process your orders, provide customer service, and improve your shopping experience.
A. Personal Data You Provide Us:
When you make a purchase, create an account, or contact us, we may collect the following data:
- Identity and Contact Data: Your name, email address, phone number, shipping address, and billing address.
- Financial Data: Payment details required to process your transaction (we do not store full credit/debit card numbers; they are securely processed by a third-party payment gateway).
- Account Data: Your username and password.
- Communication Data: Records of your correspondence with our customer support team.
B. Data Collected Automatically (through Cookies and Tracking):
When you browse our Website, we automatically collect certain information about your device and activity:
- Device and Usage Data: Internet Protocol (IP) address, browser type, operating system, pages viewed, time spent on the Website, and referring URLs.
- Cookies: Small data files stored on your device to remember your preferences, track items in your shopping cart, and personalize your experience.
2. How We Use Your Information (Purpose of Processing)
We use the Personal Data we collect for the following specified, lawful purposes:
- Order Fulfillment: To process and ship your orders, confirm your purchase, and provide invoices.
- Account Management: To manage your account, verify your identity, and enable features like order history.
- Customer Support: To respond to your inquiries, requests, and provide technical assistance.
- Marketing and Promotions (with Consent): To send you updates, special offers, and promotional material via email or SMS, but only if you have provided explicit consent.
- Security and Fraud Prevention: To protect our business, prevent unauthorized transactions, and detect fraudulent activity.
- Website Improvement: To analyze how our customers use the Website so we can improve the design, product offerings, and functionality.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including the DPDP Act, 2023.
3. Sharing Your Personal Data (Disclosure)
We do not sell or rent your Personal Data to marketers or advertisers. We may share your information with third parties only in the following limited circumstances:
- Service Providers: We share necessary data with trusted third-party vendors who perform services on our behalf, such as:
- Payment Processors: To securely handle your payment transactions.
- Logistics/Delivery Partners: To ship and deliver your footwear orders.
- IT and Hosting Providers: To maintain and secure our Website infrastructure.
- Legal and Regulatory Authorities: When required by law, court order, or government authority to comply with legal obligations or protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Your Rights and Control (As a Data Principal)
In compliance with the DPDP Act, you, as the Data Principal, have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction/Erasure: You can request the correction of any inaccurate or incomplete personal data, and in certain circumstances, request its erasure.
- Right to Withdraw Consent: Where the processing of your data is based on your consent (e.g., for marketing), you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
- Grievance Redressal: You have the right to contact our Grievance Officer with any questions or complaints regarding our data handling practices.
5. Data Security and Retention
We implement reasonable security practices and procedures, including technical and organizational measures, to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include using SSL encryption for data transmission and secure storage protocols.
We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.
6. Cookies Policy
We use “cookies” to enhance your browsing and shopping experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Website may not function properly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
8. Contact Us and Grievance Officer
If you have any questions about this Privacy Policy, wish to exercise your rights, or have any grievances regarding our data handling, please contact our designated Grievance Officer:
- Name: Dharam Singh
- Address: Out Side Delhi Gate, Alwar 301001
- Email: Contact@houseofalwar.in
- Phone: +91-7737095894
Last Updated: [17/10/2025] Effective Date: [17/10/2025]